Order Policy:
Prompt shipping/delivery is assured but is subject to reconfirmation of the order by the customer in response to our email or phone call within two days from the date of order placed online. Any orders received, between the hours of 9:00AM to 4:30PM Central Standard Time, will be shipped promptly subject to stock availability; otherwise customer will be notified via email of the order status.
Shipping Charges:
As our shopping cart automatically calculates shipping charges when placing an order, in some cases the shipping charges are not final; they are only estimated freight charges. Overweight and big volume products require higher shipping and handling charges. Customers will be notified of the exact shipping charges via email or a phone call for approval of the new shipping charges. TA Management, Inc. reserves the right to cancel any order that does not get customer approval.
USA Shipping:
All orders will be shipped via insured UPS ground or as per your choice of UPS services. UPS will not deliver to P.O.Box(s). Be sure to give us a physical address otherwise the shipment may be delayed. You will receive an email notification with a tracking number when the order is in transit. Orders that have already been shipped cannot be cancelled.
International Shipping:
International orders are shipped via UPS or US mail. For large orders, please contact us via email: info@tamanagementinc.com or phone 708-599-3442 for shipment arrangements. Customers will be liable for all customs, duties, and taxes applicable to the product in their respective countries. We recommend that you contact your customs office for details of those charges.
Return Policy:
We handle returns on a case-by-case basis with the main objective of making our customers happy. We stand behind our products and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably.
USA Return Info:
If an item is returned in new condition within 30 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or altered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card) excluding all other overhead charges (shipping, & handling or any other charges related to the order). If you do not have a packing slip or original order number, contact us at 708-351-1474 and we will search for the corresponding information. Depending on the method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.
International Return Info:
For international returns please email us at: sales@tamanagementinc.com or phone: 708-351-1474
Note:
We recommend that returns should be sent through an insured carrier. We will not be responsible for lost or damaged returns.
Free Freight Policy:
Sorry at this time there is no free freight offered.